Return & Refund Policy – MSKEYZON

At MSKEYZON LLC, we want to ensure that you are 100% happy with your purchase.

This policy explains the conditions under which customers may request a cancellation, return, exchange, replacement, or refund.

Product Condition

Non-defective digital products may qualify for a return or refund when they are unused, unactivated, and otherwise in their original delivered condition.

Products that have been opened, downloaded, or subject to an activation attempt may still qualify for a refund or replacement when they are defective, invalid, non-working, incorrectly delivered, or materially different from their description.

Right to Cancel

You may request cancellation of your purchase within 14 days from the date the contract was concluded.

To exercise your right to cancel, you must inform us of your decision through a clear written statement sent by email or postal mail:

To meet the cancellation deadline, it is sufficient to send your cancellation request before the applicable cancellation period expires.

Non-defective digital products that have already been activated, redeemed, or fully used may not qualify for cancellation. This limitation does not affect claims involving defective, invalid, non-working, or incorrectly delivered products.

Effects of Cancellation

If your cancellation is approved, we will reimburse all eligible payments received from you without undue delay.

The reimbursement will be issued through Stripe to the same payment method used for the original transaction, unless another method has been expressly agreed upon.

You will not incur any refund, return-shipping, or restocking fees for an eligible cancellation or return.

Non-Delivery

MSKEYZON orders are normally delivered automatically and instantly after successful payment. In rare cases involving payment verification, security checks, technical issues, or temporary system delays, delivery may take up to 8 hours.

Email-provider or mail-server issues may prevent the delivery email from reaching your inbox. The email may also be delivered to your Spam, Junk, or Promotions folder.

Before submitting a non-delivery claim, please:

1. Check your Spam, Junk, and Promotions folders.
2. Confirm that your payment was completed successfully.
3. Confirm that the email address entered during checkout was correct.
4. Sign in to your MSKEYZON account and check the order-details section, when available.

If your order has not been delivered within 8 hours, contact us so that we can resend the delivery email or send it to an alternative verified email address.

Claims based specifically on non-delivery must be submitted in writing within 7 days from the date the order was placed.

Major Defects

Although our products are checked before delivery, unexpected activation errors or technical issues may occasionally occur.

If you report a major defect, our technical support team will attempt to investigate and correct the issue within 48 hours after receiving the information needed to verify the problem.

If we cannot correct the reported defect within that period, you may choose between:

• A full refund; or
• A replacement product of the same or approximately equivalent value.

Product Not as Described

A product-not-as-described claim must be submitted to our technical support team within 30 days from the date of purchase.

You must provide clear written information showing how the purchased product is materially different from the product description displayed on our website at the time of purchase.

Complaints based solely on features, services, or expectations that were not included in the original product description may not qualify for a refund.

Non-Defective Returns

Eligible non-defective products may be returned for a refund within 30 days from the date of purchase.

To qualify as a non-defective return, the license key or activation code must remain unused, unactivated, unredeemed, and capable of being disabled or resold where applicable.

Non-defective returns are generally processed as refunds rather than exchanges.

Exchanges and Replacements

MSKEYZON accepts exchanges and provides replacement products for eligible defective, invalid, non-working, incorrectly delivered, or materially misdescribed products.

Replacement products will normally be the same product. When the same product is unavailable, we may offer a product of approximately equivalent value or issue a refund.

Return Method and Return Label

Return, cancellation, refund, exchange, and replacement requests may be submitted by email or postal mail using the contact information shown in this policy.

Return and Restocking Fees

There are no return-shipping charges, return-label charges, or restocking fees for eligible returns, cancellations, exchanges, replacements, or refunds.

How to Submit a Request

To submit a cancellation, non-delivery, return, defect, exchange, replacement, or refund request, contact us at:

Please include:

• Your full name
• Your order number
• The email address used during checkout
• The product concerned
• The reason for your request
• Relevant screenshots, activation messages, error messages, or other supporting evidence, when applicable

Refund Processing Time

Once a refund is approved, MSKEYZON submits it through Stripe to the original payment method used for the purchase.

We make every attempt to submit approved refunds immediately. After the refund has been submitted, the customer will normally receive it within approximately 5–10 business days, depending on the bank, card issuer, or financial institution.

The maximum standard refund-processing timeframe stated in this policy is 10 business days.

Customer Support